Delivery and Shipping Information
Our Delivery Options
Download the Royal Mail app:
Royal Mail Tracked 24 - Next Day Service
- Place your order before 7 pm for same-day dispatch and next-day delivery*
- Deliveries are made every day (*excluding Sunday exceptions and bank holidays)
- Fully tracked service with a 2-hour delivery window
- Safe place option
- FREE on orders over £20
- £2.99 for orders under £20
- *Orders to remote areas listed on Royal Mails exceptions list may not arrive until a day later
Download the DPD Local app:
DPD Local - Next Day Service
- Place your order before 9 pm for same-day dispatch and next-day delivery*
- Deliveries are made every day (*excluding bank holidays)
- Fully tracked service with a 1-hour delivery window
- Signature required, or safe place option and collection point
- £4.99 for orders under £20 (£6.99 at weekends)
- £3.99 for orders between £20 and £59.99 (£5.99 at weekends)
- £1.99 for orders over £60 (£3.99 at weekends)
- FREE for orders over £100 (£150 at weekends)
- DPD information video
Download the Royal Mail app:
Royal Mail Special Delivery
- Place your order before 4:30 pm on weekdays for same-day dispatch and next-day delivery*
- Place your order before 11 am on Saturday for same-day dispatch
- *Deliveries made Monday to Saturday (excluding bank holidays)
- Fully tracked service
- Signature required
- £7.99 for orders under £20
- £6.99 for orders between £20 and £59.99
- £5.99 for orders between £60 and £99.99
- £4.99 for orders over £100
- Orders placed after 11 am Saturday will leave us Monday (excluding bank holidays)
Important
Vape UK is a responsible retailer with a legal obligation to ensure all customers buying from us are at least 18 years of age. Your first order with us will be processed using the services of 1Account to verify your age.
These checks are performed after your order has been placed, where you will see a pop-up window on the order confirmation page. Please follow the instructions seen there. If we cannot verify your age, we cannot send your items until you have verified with 1Account. We cannot be held responsible for any delays this may cause to your order being sent. More information is available on our age verification page.
All orders are sent in discreet packaging.
We do not dispatch orders on Bank Holidays.
The order notes facility at checkout is to let us know of anything specific to do with your order. Notes made here concerning delivery requests can't be relayed and won't be seen by the delivery drivers.
If you have selected the 'Deliver to Pick-Up Shop' option with DPD through their app or email notifications, please expect and allow a minimum 24-hour delay in receiving your order.
If your order hasn't arrived within the specified timeframe shown for the delivery method chosen, then please contact us within 10 days of the date we dispatched your order so that we can investigate with the relevant handler. Unfortunately, we are unable to investigate or replace any missing deliveries reported to us after 10 working days.
If there is a discrepancy with your delivery, please contact us immediately so we can help resolve any issues.
British Forces Post Office (BFPO)
Orders placed with a BFPO delivery address are estimated to arrive within 10-14 working days after leaving us. All BFPO orders are sent via Royal Mail, with the required CN22/23 documentation attached.
To avoid any delays in receiving your order or it being returned to us, it is important the correct BFPO number and accompanying BF postal code are entered, together with the required address format and information.
International Shipping
At present, we are unable to ship internationally.
As always, if you have any questions, please do not hesitate to get in touch with us on +44 (0)1273 964 252, and we'll be happy to help.